In this update of Intelligence Analytics, we’ve enhanced the Messages Report to reflect the Customer Portal Messages feature recent updates and give you greater insight into Message Status History and Elapsed Time Analysis, as well as filter and drill-through improvements.
1. Message Status History drill-through
A new Message Status History drill through has been added to the Message Details table.
Please note: Message Status History is available for message status changes on, or after, 9 October, 2024.
2. Elapsed Time Analysis page
A new page, Elapsed Time Analysis, has been added, displaying the percentage of time elapsed in each Status, averaged across Messages.
Please note: Includes resolved Messages which were created on, or after, 9 October, 2024.
3. Job filter — Jobs Messages Count & Message Details
Job filter has now been added to the Jobs Message Count and Message Details pages.
4. Message Text
Message Text has been removed from the Message Details table and is now available via right-click, Drill Through from a message row.