Features: Net Promoter Score (NPS) Analysis and Additional Fields
1. NEW! Net Promoter Score (NPS) Analysis
In this release, we have introduced a new feature — Net Promoter Score (NPS). Within this new page, your NPS responses from Constructive surveys are available for analysis.
NPS is a powerful way to measure overall performance and reputation, while giving you context of your efforts through the eyes of your customers.
- See the overall percentage and count by Brand of responses which fall into each NPS category: Promoter, Passive and Detractor.
- See your NPS over the construction life cycle and by response date.
- Drill through to response detail.
2. Extra Fields
Additional fields have been added to the following pages:
Selections Detail – Supervisor, Selection Locked
Job Details drill through – Prestart Meeting Completed On, Selections Locked, Job Count
3. Report Filter Customisation (Advanced user feature)
The Filters panel is now enabled, allowing customisation of report filters.