Make defect management easier.
Maintenance
SELF-SUFFICIENT CLIENTS
Reduce incoming calls and emails. Free-up your Maintenance team’s time.
Your digital, interactive Maintenance handover, with the right warranty information displayed at the right time.
- Self-service, self-help for clients
- Educate clients on warranty eligibility
- Clients can view outstanding defects
- Paperless & sustainable
INTUITIVE WIZARD
Simple and straight-forward.
Guide your clients to lodge a defect, step-by-step, themselves. Capture and store all the required specifics in one go while automatically keeping everyone up to date.
- No chasing up missing details
- No deciphering hand-written lists
- Baked-in educational content
- Intuitive and easy to use
DETAILED & RIGOROUS
Stop losing important defect information in your emails.
Each job’s defect documentation — in one, centralised place. Defect locations, descriptions, images, comments and statuses: all the details you need at your fingertips!
- Organised & searchable
- Monitor due dates & progress
- One source of truth
ENHANCED CUSTOMER EXPERIENCE
Proactively nurture client relationships.
Ensure nothing slips through the gaps and clients are always kept informed. Resolve urgent defects faster and collate other warranty issues in a streamlined, organised list, ready for scheduled inspections.
- Auto-remind clients to meet their submission deadlines
- Automated communications & updates
- Boost Customer Experience at scale
- Transparent accountability
Your brand & style
A white-labelled Maintenance Portal on your own, custom domain.
Your branding, your colour palette and your preferred wording.
Maintenance Reports
Generate customised, individual reports to quickly aggregate defects into an organised, printable list.
Effortlessly filter your reports by status: Outstanding, Completed and/or Rejected defects.
Educate clients
Inform clients with right-on-time warranty information about various defect types — automatically displayed in context.
Immediately help clients understand if they should fix the issue themselves, all without contacting your team.
ASSIGN TRADES
Fast and flexible trade allocation.
Build in your custom database of trade contacts. Quickly see and allocate who is going to resolve each defect.
- Flexible: Tailor whether clients see trade names and details
- Easily filter defects by trade
- Manage trade allocation decisions from anywhere, anytime
STREAMLINED & ORGANISED MAINTENANCE
Say goodbye to spreadsheets.
Take Maintenance issues out of spreadsheets and emails and into one, unified cloud-based system. Made especially for home builders and available 24/7, on any device.
- Updated in real-time
- Assign and track each defect
- No double-entry or lost info
INTElligently inteGRATED
Part of Online Selections and Customer Portal.
Deliver a Pre-Construction through to Maintenance journey with Constructive, the platform your clients already know and trust. Seamlessly display warranty information based on items chosen through Online Selections.
- Consistent, end-to-end journey
- Enhanced customer experience
- Integrated item warranty information
Try Constructive Maintenance today.
Revolutionise your Maintenance phase process.
Three reasons why your Maintenance process needs to go digital
Today’s home building maintenance teams need an intuitive, client-facing digital system as their one source of truth to ensure nothing falls through the gaps — all while delivering a superior customer experience.
Online Maintenance software: Must-have features for builders
Let’s dive into everything you need to know about choosing the best defect logging software so your Maintenance team members and clients sitting in their warranty period can both have an excellent experience.
How builders can manage ever-increasing warranty period responsibilities at scale
Clients often don’t understand what a homeowner’s responsibility versus a builder’s warranty inclusion is — so they call or email their builder for each issue that arises. You need a centralised maintenance system where both you and your clients can log issues, display a clear understanding of accountability and track what’s happening on each defect.
Get started with Constructive Maintenance today.